Refund & Cancellation Policy

NABZ is billed in advance in Pakistani Rupees (PKR) — monthly, or annually where offered. Each period renews automatically at the then-current price until you cancel.

• You can cancel at any time from your account or by emailing us.
• Cancellation stops the next renewal. Your plan stays active until the end of the period you have already paid for.
• Your order history is not deleted when you cancel; ingestion of your data continues, and paying again restores full access with no gap in your history.

• Fees already paid are generally non-refundable, because you keep access for the remainder of the period.
• If you were charged in error, or the service was unavailable for a prolonged period due to a fault on our side, contact us and we will make it right — a pro-rated credit or refund as appropriate.
• A first monthly charge may be refunded within 7 days if the service has not been meaningfully used, at our discretion.

Where an annual plan is offered, it is discounted in exchange for the up-front commitment. Annual fees are non-refundable except as set out in section 3. Annual billing is not available on every plan.

If we change the price of your plan, the new price applies from your next renewal and we will notify you beforehand. You may cancel before the renewal if you do not accept the new price.

Email support@nabz.pk from the address on your account with your organisation name and the charge in question. Approved refunds are returned to the original payment method.