Return & Refund Policy

Pulseboardis an online service. We don’t sell or ship anything physical, so there is nothing to send back. When you no longer want the service, you cancel it, and if a refund is due we pay it back to your card as described below.

Every plan starts with a 7-day free trial with everything in that plan included. Cancel at any time during the trial and you will not be charged at all.

• Cancel any time from the Billing page in your account. You can also call, WhatsApp or email us and we will cancel it for you.
• After you cancel, you won't be charged again. Your plan keeps working until the end of the month or year you have already paid for.
• Cancelling does not delete your sales history. If you subscribe again later, everything is still there.

• Changed your mind: ask within 14 days of the first payment of your subscription, monthly or yearly, and it is refunded in full. You don't need to give a reason.
• Charged by mistake: if you were charged twice, charged after cancelling, or charged the wrong amount, we refund the extra amount in full.
• Service problems: if the service was down for a long time because of a fault on our side, we refund or credit the days you lost.
• Later renewals are not refunded for a change of mind, because the service stays available to you until the end of the period you paid for. Cancel before a renewal to avoid the next payment.
• Nothing here takes away a right to a refund you have under the law where you live, or under Paddle's buyer terms.

Ask Paddle directly at paddle.net: look up your order with the email you paid with, and request the refund there. You can also email us at support@pulseboard.com.pk or call or WhatsApp us on +92 300 1121475, with your organisation name, the email on your account and which payment you’re asking about. We reply within 2 working days.

Payments are taken by Paddle, our reseller, so once a refund is approved, Paddle pays it back to the same card you paid with. Banks usually show it on your statement within 5 to 10 working days. The refund is in US dollars, the currency you were charged in.

If we change the price of your plan, we email you before your next renewal. The new price only applies from that renewal, and you can cancel before then if you don’t want to continue.