Terms & Conditions

Pulseboard is an online dashboard for Shopify store owners. It reads the orders from the stores you connect and shows them on a live map of Pakistan, in a live order list and in sales charts. You can also show it on a TV in your office. It is sold as a monthly or yearly subscription. You can see what each plan includes on our products and services and pricing pages.

You need to be at least 18 and allowed to connect the Shopify stores you add. Keep your sign-in details private, because you are responsible for what happens under your account. Each organisation has one owner who pays the subscription and can add team members.

When you connect a store, Shopify sends us your order information and we store it so we can show you your sales history. We only read orders. We never create, change, cancel or fulfil an order, and we do not change anything in your Shopify admin.

• Prices are listed in US dollars on our pricing page. You choose to pay monthly, or yearly at the price of 10 months.
• Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Its name appears on your card statement, it sends your receipts, and its buyer terms also apply to your purchase.
• You are charged in US dollars. If your card is in another currency, your bank converts the amount.
• Every plan starts with a 7-day free trial. You add a card when you start it. If you cancel during the trial, you pay nothing. If you don't, your first payment, for a month or a year, is taken when the trial ends.
• Your subscription renews every month, or every year if you pay yearly, until you cancel it. Each period is paid at its start.
• If we change a price, we will email you before your next renewal. The new price only applies from that renewal, and you can cancel before it if you don't agree.
• Any sales tax or VAT that applies is worked out by Paddle and shown before you pay.

You can cancel at any time. How cancelling works and when you can get your money back are set out in our Return & Refund Policy, which is part of these terms.

Please don’t try to break into the service or see another customer’s data, resell access without our written agreement, use the service for anything illegal or fraudulent, send spam through it, infringe anyone’s intellectual property, or do anything that stops it working for others.

We own Pulseboard: the software, the design, the map and everything else that makes up the service, along with the intellectual property in them. Your subscription gives you the right to use it while the subscription lasts. It doesn’t transfer any of that ownership to you. Your order data stays yours, as the next section explains.

The order data from your stores belongs to you. We use it only to run the service for you, as our Privacy Policy explains. Individual orders are kept for 90 days. The daily sales totals behind your charts are kept for as long as you are a customer, so your full history stays available on every plan.

We work to keep Pulseboardonline all day, every day, but we can’t promise it will never be interrupted or free of errors. If your subscription lapses, we keep receiving your orders in the background so there is no gap in your history. Only your access to the dashboard and the TV display is paused until you pay again.

You can close your account at any time. We may pause or close an account if payment stops, if these terms are broken seriously or repeatedly, or if the account puts the service or other customers at risk of fraud or a security breach. We will contact you first unless the problem is serious, such as an attempt to access other customers’ data. After an account closes we keep data only as our Privacy Policy and the law require.

We provide the service as it is. The figures in Pulseboard are for your information. For your accounts, rely on your Shopify records. As far as the law allows, if something goes wrong, the most we will owe you is what you paid us in the three months before the problem happened. Nothing in these terms takes away rights you have under Pakistani consumer law.

If we change these terms, we update the date at the top of this page. For a change that affects you in a significant way, we also email you before it applies.

These terms are governed by the laws of the Islamic Republic of Pakistan. If we can’t settle a disagreement by talking it through, the courts of Lahore will decide it.

HSJ Solutions, trading as Pulseboard, 868 R1, Johar Town, Lahore, Pakistan. Phone or WhatsApp +92 300 1121475, email support@pulseboard.com.pk. More ways to reach us are on our contact page.