Shipping & Service Policy

Nothing is shipped. There is no box, no device and no delivery charge. You use Pulseboard on any computer, phone or smart TV with a web browser. It works anywhere in Pakistan and abroad.

• Your account is ready as soon as you sign up and choose a plan. We email a confirmation to the address you signed up with.
• Connecting a Shopify store takes a few minutes. New orders appear on your map from that moment.
• Your past orders are imported in the background. For most stores this finishes within a few hours, and you can use the dashboard while it runs.

To show Pulseboardon an office TV, open the TV’s web browser and go to our pairing page. It shows a short code. Enter that code from your account, or scan the QR code with your phone, and the TV starts showing your live map. You use your own TV. We don’t sell or install hardware.

• Phone and WhatsApp: +92 300 1121475
• Email: support@pulseboard.com.pk
• Hours: Monday to Saturday, 10am to 7pm (Pakistan time).
• We reply to every message within one working day, and usually much sooner during support hours.

We can help you connect a store, pair a TV or understand a number on your dashboard over a call or a WhatsApp chat.

Pulseboard runs all day, every day. If we need to do planned maintenance that could interrupt it, we do it late at night and tell you by email beforehand. Your orders keep being recorded during any interruption, so your figures catch up as soon as the service is back.

If you can’t get access after paying, or the service stops working for you, contact us and we will fix it. If we can’t, you are covered by our Return & Refund Policy.